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Inspiration

Discover how to get the most out of your Atkinson & Kirby products with our range of guides, tips and testimonials. From design inspiration to helpful installation advice, we’re here to help.

FAQs

Can't find the answer you're looking for? Here we share our most frequently asked questions to help you out!

Where can I buy Atkinson & Kirby flooring?

Atkinson & Kirby flooring can be purchased through our trusted stockists located throughout the UK. Find your local retailer with our stockist locator here

For trade customers, you can purchase our flooring and flooring accessories directly here on our website, simply sign up for a trade account and once approved you will be able to shop. Sign up for a trade account here.

What are your delivery options?

Deliveries are made between 8am and 6pm. All of our delivery services are curb side delivery only. Please make sure someone is available to accept the delivery. 

Delivery to your branch
We aim to deliver within 1-2 working days. We offer free delivery for orders £500 or more. Orders under £500 that contain flooring accessories only, are subject to a £25 delivery fee. Orders under £500 and contain flooring, are subject to a £45 delivery fee.

Direct to Customer Delivery
We aim to deliver within 1-2 working days. Orders are delivered directly to your customer, and are subject to a £45 delivery fee. Please be aware that we deliver on large vehicles and it is your responsibility to advise us of any access issues. If you require the delivery on a smaller vehicle due to access issues, we can offer this service on request and price is on application, please get in touch with our team for this option.

Direct to Site
We aim to deliver within 1-2 working days. Orders are delivered directly to site, and are subject to a £45 delivery fee. Please be aware that we deliver on large vehicles and it is your responsibility to advise us of any access issues. If you require the delivery on a smaller vehicle due to access issues, we can offer this service on request and price is on application, please get in touch with our team for this option.

Ireland, Channel Islands & Restricted Areas
Orders to these locations are looked at on an order by order basis by our sales team, and are excluded from next day delivery services.

Large Projects
Due to the nature of large projects and call off schedules, delivery terms will be discussed as part of the project package, and falls outside of our standard delivery terms.

*Costs above exclude VAT.

What is your return policy?

Returns must be made within 28 days and will be subject to a restocking fee of 20% plus a £45 return carrier charge. Goods must arrive in a good saleable condition, open packs cannot be returned for credit.  Contact our sales team on sales@akirby.co.uk or call 01695 573234 for returns. 

*Costs above exclude VAT.

How do I become an Atkinson & Kirby stockist?

We are always looking to work with new and upcoming flooring retailers and showrooms. If you are interested in becoming a stockist of our inspirational, quality hardwood flooring, submit your details here and our team will get back to you within 48 hours.

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